Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase! Here’s how we handle returns and refunds:
Returns
- Due to the perishable nature of our products, we cannot accept returns.
Refunds
- If your order arrives damaged or there’s an issue with the product, please let us know within 48 hours of delivery.
- To request a refund, email us at roseannaspeppers@gmail.com with your order number, a description of the issue, and photos if applicable.
Eligibility for Refunds
- Refunds are granted for damaged or defective products, or if we made an error with your order.
- Refund requests made after 48 hours of delivery may not be eligible.
Refund Process
- Once your request is reviewed and approved, we will issue a refund to your original payment method.
- Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.
Shipping Issues
- If your order is lost or delayed due to an incorrect shipping address provided during checkout, we are unable to offer a refund.
Contact Us
Your satisfaction means the world to us! If you have any concerns or questions, don’t hesitate to contact us at roseannaspeppers@gmail.com.
Thank you for choosing our marinated peppers and supporting our small business!